Shipping Information
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Orders will be processed within 1-2 business days and dispatched via Courier pending payment.
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We endeavour to post Monday to Friday before 3pm AEST however sometimes this may not be possible due to being a small family run business.
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Once your order has been shipped your will receive an email with tracking details.
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Any delivery date or time specified by us is an estimate from the courier company and Torquay Merchant is not and will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.
Free Pick Up
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Collect your order from our boutique in Torquay.
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Simply select the COLLECT IN STORE option at checkout.
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You will receive an email confirmation when your order has been fulfilled and is ready for collection.
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Orders will be held for a maximum of two weeks only.
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There is a strict 7 day exchange policy from the date the order was PLACED.
Standard Shipping ( Australia )
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Domestic orders are shipped using Sendle or a registered freight service, whereby your can track your order online.
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Standard Shipping for all domestic orders is a flat rate of $10.
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Once payment has been received and approved, the order will be sent the following business day.
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Please allow 3-5 business days for your order to arrive. However please allow additional time for locations outside of metropolitan areas and up to 7 business days for Western Australia.
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Free Standard Shipping for order over $200 within Australia (heavy goods exempt )
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For heavy goods enquiries please contact us.
Express Shipping ( Australia )
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Express Shipping for all domestic orders is a flat rate of $15.
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Once payment has been received and approved, the order will be sent the following business day. Please allow 1-2 business days for your order to arrive. However please allow additional time for locations outside of metropolitan areas.
International ( Worldwide )
We ship worldwide.
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Your international order will be sent with AUS POST or Courier.
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International standard shipping takes 1-3 weeks.
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Flat Rate $30 AUD
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For Bulky/ Oversize items shipping with be calculated by weight and dimensions.
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Please contact us and we can advise on a postage quote prior to sending.
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Our delivery times are provided as guidelines only.
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We take no responsibility for late shipments.
Please note: the recipient will be liable for any local duty, tax and/or other import costs on orders placed outside of Australia.
Taxes and Duties:
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Please note orders shipped to countries outside of Australia may incur duties and taxes which are applied by customs.
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The responsibility for any custom duties, foreign taxes or other fees which may be imposed rest with the customer.
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Should the customer refuse to pay duties and taxes held on an order applied by customs, the responsibility lies with the customer to arrange for the order to be returned to Commune in order to receive a refund.
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Torquay Merchant is not responsible for any possible duties and taxes which may be applied by customs in the country which delivery is made.
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Please contact your local customs office for more information regarding taxes and duties payable in your region.
Packaging
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We use acid-free tissue paper and 100% biodegradable and compostable mailing satchels.
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These satchels can be reused and resealed.
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Being environmentally conscious in our use of sustainable packaging is very important to us at Torquay Merchant.